Are You A Visionary Breaking Down Glass Walls?

Are You A Visionary Breaking Down Glass Walls?

Written by
Mark Jennings
24 May 2022
Glass at Chadstone Shopping Centre
If we fail to adapt, we fail to move forward – John Wooden

True visionary leaders in the workplace recognise trends before they become trends. They break down glass walls to stay ahead of competitors, anticipate the future, and recognise important business shifts. Leading with vision can inspire you to boldly strive for and achieve new heights.

If you’re wanting to step up to be a visionary leader, consider early-stage business developments that will serve to re-shape your business for the future. Think about how you could adapt to these changes and smash the glass wall. Don’t be left in that glass house as we move into the future.

Here are the top 5 critical considerations to ensure your business is adaptable to change:

1. 24/7/365 Customer Access

Customers want what they want, when they want it. When a service or product is not available or providers cannot meet this expectation, customers will just choose to go to a competitor that can. In the ever-changing world of technology, customers want to be able to contact companies efficiently and immediately when they need support. In fact, 24/7 customer support is no longer a stand-out feature, but an expectation.

Businesses might find it difficult to offer their clients access to their services around the clock. An ongoing challenge for businesses will be to provide adaptable solutions and accommodate the latest technologies for today’s savvy customers.

At Express Glass, we offer emergency glass services 24/7/365, Australia-wide. To help our clients in need of reliable service, a dedicated glazer will always be available to assist in an emergency.

2. Freelance Workforce

In today’s economy, a significant number of workers are forgoing traditional 9 to 5 work. Many millennials (and others) prefer the independence and flexibility that comes with a contract and project-based work.

It’s critical that business leaders anticipate the growth of the ‘free agent’ workforce, based on a contractor/freelancer operating model. Accommodating project-based work, can build a network of ‘best of breed’ contractors/freelancers.

We employ glaziers across Australia that have local expertise and knowledge. We are dedicated to employing and partnering with the best qualified and experienced contractors. That’s how we’ll get the right person to the right place at the right time.

3. Customized Service Offerings

Build the capability to deliver customised services to a customer's exact specifications to increase customer satisfaction and loyalty. The challenge for businesses is to provide tailored and personal end-to-end service – to adapt as technology and processes change.

At Express Glass we continue to adapt by providing highly-qualified and accredited project managers and glaziers to ensure every facet of your building glass project is managed from start to finish, covering every little nuance and detail.

4. Location Independence

Being tied to one location is now a thing of the past. Businesses that run effectively and independently take advantage of virtual offices using remote computing, video meeting, and other technologies.

Of course, some businesses require bricks and mortar, but areas of these businesses can still run remotely. For example, warehousing requires building space, however, back-office staff can work remotely. 

A business that can operate through a remote workforce is more likely to attract the best and brightest talent available, just like our glaziers across Australia whose office is their truck.

5. Hyper Workday Flexibility

A combination of a contractor/freelancer operating model and location independence enables a new level of workday flexibility. The traditional 9 to 5 workday is fast becoming outdated in favour of work that is performed by remote workers throughout the entire day. By optimizing this trend, a business is better positioned to offer their clients 24/7/365 customer access.

Regardless of the industry your business currently operates in, these developments are affecting your business today.

Consider your role in the future and where you want your business to be. Can you reimagine or fine-tune your strategic direction and make your business indispensable in the future, just like Express Glass?

We’re continually evolving our business to ensure we’re ready for change, that’s why we believe we’re the leaders in emergency building glass.

About Express Glass 

Leading the industry in emergency building glass repairs and replacement 24/7/365, Australia-wide book now or call 1300 666 234.