Points of difference
National Coverage / Glazier network
Express Glass service the whole of Australia through a number of company owned branches and a network of approved subcontractors.
Subcontractor management is paramount to delivering the high standards of service, quality and safety we set.
Express Glass' sub contractor management capabilities provide the cornerstone of our national offering and ensure consistent service to Australia's largest retailers, insurers and property managers.
These capabilities are drawn from over 15 years of experience in managing subcontractors around the country.
In a complex regulatory environment Express Glass employs best
practice corporate governance procedures regarding workplace safety,
Industrial Relations, complaints handling and more, via a
comprehensive compliance framework. Our staff and contractors are trained and knowledgeable about corporate governance and compliance issues and are provided with technology-enabled solutions to ensure our programs are brought to life in an efficient and practical way.
OH&S
Express Glass operates a comprehensive compliance program that incorporates an integrated safety management system compliant with AS/NZS 4801.
Our compliance program is delivered via a powerful intranet and
includes all policies and procedures, company rules, checklists, forms and various other content to ensure all staff and contractors operate within our specified requirements.
Each person employed by or representing Express Glass must undertake a series of inductions within our online training room prior to commencing any work on our behalf. These inductions cover OH&S requirements, Environmental polices and procedures
and induction records are systematically kept.
Through the application of our safety management system we receive regular feedback (tool box meetings, site audits etc) which form the basis for our continuous improvement program ensuring our systems are regularly reviewed and updated.
Environment
Express Glass prides itself on our Zero Harm philosophy with regard to the environment. We seek to carry out our services without causing harm to the environment or human health.
It is this objective which underpins our Environment, health and
safety policies and procedures.
We consider our environment to include the local communities in which we operate, customer sites, our office and factory locations and those destinations we travel through to provide the services we offer.
Express Glass believes that it's not enough to merely mitigate our
impact on the environment, but to make a positive contribution.
To this end, Express Glass has a formal Affirmative Action Plan which outlines our commitment to supporting and improving the communities in which we operate.
This commitment saw Express Glass nominated as a finalist in the prestigious 2009 Telstra Business Awards in the social responsibility category.
Please download our environmental statement click here
Complaints Handling
To manage issues / complaints from third parties, we have established a complaints handling framework in line with Australian and International Standard for Complaints Handling (AS ISO 1002-2006).
Issues can include any breach or possible breach of contractor
obligations (eg. Contractual, OHS&E,etc) or any other issue that could negatively impact on the reputation of our clients or Express Glass such as a complaint made either internally or externally.
Express Glass's ability to indentify, manage and promptly resolve
issues received from all parties is a key part of our Corporate
Governance Program.
Community
Express Glass is committed to our Environmental Affirmative Action Plan which recognises that supporting and improving the communities in which we operate is an important company goal. We pledge to provide support to charitable and community organisations through financial and other aid.
Financial assistance makes up a large part of our commitment to social responsibility. From purchasing expensive and much needed surf boats for Coogee Surf Life Saving Club, to matching the proceeds from our annual charity raffle dollar for dollar, to direct cash donations, Express Glass gives generously each year to community and charitable organisations.
Our commitment to Social Responsibility extends beyond mere financial aid. One of our most rewarding charitable practices is our quarterly Ronald McDonald House (RMDH) Barbecues. A handful of staff take barbecue meats and salads to our local RMDH and cook and serve dinner for the families of the sick children staying in the house. All staff are invited to be a part of this highly rewarding experience. In addition, Express Glass have two managers who sit on the organising committee for RMDH.
Industry engagement
As an industry leader we make it our business to be abreast of
industry developments through membership and involvement with various industry associations such as the NSWGGA, AGGA, FMA, ISTM / SCA, and AICLA.
Express Glass attend a variety of industry and client conferences locally including all of the above associations’ functions as well as AUSGLASS, CBIT and The Safety Show. Internationally we attend Glasstec Europe and Glasstec Asia biannually
Tailored service delivery
Express Glass has the will and capability to reliably meet the individual needs of our clients.
Our focus is to retain the flexibility and the personal touch of a small business, supported by the strength of our growing resources on a national level.
This focus has led to innovative systems development enabling us to tailor our service provision to accomodate almost any customer specific need or request.
Simple Pricing Model
Unique to the glazing industry, Express Glass offer a simple one page pricing matrix anywhere in the country.
Ask Once
The service ethic we live by at Express Glass is that our customers should only ever have to ask once after that It’s our job to keep them informed. This ethic is so important to us that we measure all 2nd and subsequent calls by customers as our primary service level KPI.
Automated emails and notifications each time the status of a given job changes enable us to keep you informed every step of the way.
Real time job tracking
We understand that in an emergency situation communication plays a vital role in preserving peace of mind. To this end we have implemented a real time job tracking system which provides our clients with continuous access to the status of a job and ensures an Express response to quotes and order approvals, minimizes material lead times and the like.
